Returns and Refunds Policy

At Ogbe Store, our priority is your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, you can request a return under the following conditions:

Return Period

We accept returns within 30 days of the order delivery date.

Conditions for a Return

For a return to be approved, the product must meet the following requirements:

-Be unused, unwashed, and in the same condition as received.

-Retain all original tags.

-Be in its original packaging, when applicable.

-Show no damage caused by customer use.

Non-Returnable Products

For hygiene and safety reasons, we do not accept returns of:

-Underwear.

-Swimwear without its hygiene liner.

-Personal accessories, if used.

-Sale or clearance items (unless they have manufacturing defects).

-Gift cards.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photographs of the product and packaging so we can assess the case and offer a solution as soon as possible.

Return Process

To initiate a return, please contact our customer service team stating:

-Order number.

-Full name.

-Reason for return.

-Photographs of the product (if applicable).

Once the request is approved, we will send you instructions on how to ship the item.

Refunds

After receiving and inspecting the product, we will notify you if the return has been approved.

If approved, the refund will be processed using the same payment method used for the purchase. Depending on your bank or payment provider, the money may reflect in your account within 5 to 10 business days.

Exchanges

If you wish to exchange a product for a different size, color, or model, please contact us to check availability before proceeding.

Shipping Costs

-If the return is due to an Ogbe Store error or a defective product, we will cover the shipping cost.

-If the return is made at the customer's discretion (change of mind, incorrect size selected, etc.), the customer will be responsible for the shipping cost, unless applicable law states otherwise.

Contact

If you have questions about our returns policy or need help with your order, you can contact our customer service. We will be happy to assist you.